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From 18 September it became mandatory to request Test & Trace information from customers, and we wanted to provide you with all of the latest information published by the government, as well as pointing to the new requirements for pubs and clubs to support the government’s new Test & Trace app from 24 September. 

The British Beer & Pub Association, UK Hospitality and the British Institute of Innkeeping have published joint guidance for pubs on Test & Trace, which you can read here, and has a frequently asked questions section.

Mandatory Test & Trace

  • The official regulations for this are publicly available here.
  • The guidance we have received on this from the British Beer & Pub Association is that the requirement is that you must take the contact details from one member of each group. However, if you are supporting the government’s Test & Trace app then each customer would need to scan a QR code with their smartphone (see below for more information on the Test & Trace app).
  • See also page 14 of the updated COVID-19 secure guidance from government for restaurants, pubs, bars and takeaways.
  • This guidance states: “Continued opening up of the economy is reliant on NHS Test and Trace being used to minimise transmission of the virus. In order to ensure that businesses are able to remain open, you must ask one member of every party who visit your premises to provide their contact details to assist NHS Test and Trace. Refuse entry to those who refuse to provide contact details.”
  • Because it is mandatory to take customer’s contact details, you must now also be able to accommodate people who do not have a smartphone and cannot scan a QR code.
  • Therefore this is likely to mean either having a pen and paper solution or a booking-only system so that you take customer details when they pre-book. This data should be held for a 21-day period.
  • However, with any customer contact details please be mindful of the GDPR ramifications and ensure that you do not use the information to contact customers. You only need to store it in case you are asked to provide it to local health authorities.

NHS Test & Trace app and QR code

  • The government is launching a new NHS COVID-19 app on 24 September. You can read this announcement here. This will allow NHS Test and Trace to contact customers directly with public health advice should there be a COVID-19 outbreak linked to a venue they recently visited.
  • The government has asked for hospitality venues including pubs to download QR codes to prepare for a public rollout of the new system.
  • Pubs should following this link here to create a unique QR that can then be displayed around the pub for customers to scan on entry.
  • If you are using your own QR system already, the government is encouraging you to switch to the NHS Test and Trace QR code – although there still needs to be a way of collecting data for people without a smartphone.
  • When someone enters a venue and scans an official QR poster, the venue information will be logged on the user’s phone. This information will stay on a user’s phone for 21 days and if during that time a coronavirus outbreak is identified at a location, the venue ID in question will be sent to all devices. The device will check if users have been at that location and if the app finds a match, users may get an alert with advice on what to do based on the level of risk.
  • It is important to support this as part of ensuring your pub remains COVID-secure and demonstrates to local authorities the actions you are taking to keep teams and customers safe.
  • To clarify as there could be some confusion here: the government is mandating that you must request the contact details of at least one member of each group to visit you. However, if people are using the government’s QR code that links in with the NHS COVID-19 app then each member of the party with a smartphone would need to scan the QR code to get the updates.

Please find below some useful guides and videos to help you on reopening your outlet from Cellar to Bar.

We look forward to working together with you on the return journey and should you have any questions or concerns on this then please do not hesitate to contact your Sales Development Manager or our Customer Sales/Care Team on 0345 600 1799/ 0345 850 4545.

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