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A MESSAGE FROM GREENE KING REGARDING SUPPORT DURING THE CURRENT COVID 19 CRISIS

Dear Customer,

We appreciate these are incredibly challenging times for all our customers following the closure of all pubs, bars, clubs and restaurants.

Whilst the future is so uncertain it is heartening to see the measures our government is putting in place, a number of which are highlighted on the attachment.

If we know one thing about our industry it is resilient and we will find a way to get through the difficulties we are facing. On that note below is guidance as to how we will look to support you going forward.

STOCK

We intend to collect all kegs and casks we have delivered that go out of date, replacing those un-broached with fresh stock at no cost to yourselves when you reopen.

RETURNS

As you can imagine this is hugely challenging in the current environment with regards to logistics so please allow us some time to work out how this is to be managed. If you have un-broached product you would like to return email your account number along with quantities of un-breached stock (brand/size) to Solutions@greeneking.co.uk. and we will be in touch once we are clear how the process will work.

PAYMENTS

We understand that closure of the trade will be impacting your finances and cashflow. We will review the needs of each customer on an individual basis and look to support you as best we can. Please contact your SDM if you would like a further conversation.

CONTACT

In the meantime if you have any urgent questions or concerns please contact your SDM or our Customer Sales/Care Team on 0345 600 1799/0345 850 4545

LINE MANAGEMENT

Please see below for information covering closing down and reopening of your lines

Thank you for your support and please keep safe

Recently Announced Government Support

Please understand this is for information only based on the latest government guidance which may well change so please personally check based on your own circumstances

Employee Pay

The Government will pay 80% of wages, up to £2,500 per month, for every worker who would otherwise have been laid off due to the crisis. The support will be paid at the end of April and backdated to March 1st. This will apply for the coming 3 months and the Government might decide to extend it if necessary.

More information as to how this works through HMRC will become available here.

 

Business Rates Holiday for Retail and Hospitality Businesses for next 12 months

You won’t have to pay your business rates bill for the next 12 months coming tax year 2020/2021. This is for businesses throughout the UK, including Wales and Scotland.

This will happen automatically

 

Retail, hospitality and leisure business grants

You will receive a £25,000 cash amount, if your business has as a rateable value of between £15,000 and £51,000. NOTE: in Scotland this is between £18,000 and £51,000.

You will receive a one-off £10,000 cash amount, if your business has a rateable value of under £15,000, OR, currently doesn’t pay any business rates OR you get business rates relief (in Scotland: Small Business Bonus Scheme or Rural Relief Scheme.)

Your local authority will write to you if you are eligible for this grant.

 

Business Interruption Loans

You will be able to get a ‘Coronavirus Business Interruption’ loan from the bank (up to £5 million in value), backed by the Government, if you have a business with a turnover of no more than £45 million per year. You won’t pay interest on that loan for the first 12 months.

These can be applied for via your bank. Latest information is available here

 

VAT Payments

Your VAT payments will be deferred for the period between 20 March 2020 until 30 June 2020.

No application required you just won’t be expected to make a VAT payment during this window

 

Income Tax payment for self-employed

If you’re self-employed, Income Tax payments due in July 2020 under the Self-Assessment system will be deferred to January 2021.

No application required

 

HMRC Time to Pay Scheme

All businesses and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time To Pay service.

If you are concerned about being able to pay your tax due to COVID-19, call HMRC’s dedicated helpline on 0800 0159 559.

 

Statutory Sick Pay

You can reclaim Statutory Sick Pay (SSP) paid for staff sickness absence due to coronavirus, if you are a small or medium sized business and employ fewer than 250 employees (as of 28 February 2020).

This scheme is still under development currently

Shut Down ALL Beer Lines - Process

 

IMPORTANT – Lines should be cleaned first then purged of liquids. All In Line remote coolers should be switched off

Firstly - Clean lines to correct practise, which is

  • Remove all dispense tap spouts and sparklers on lines to be removed and clean separately
  • Adhere to COSHH regulations when line cleaning - wear protective clothing
  • Turn gas off to secondary valves, disconnect keg couplers
  • Clean Keg couplers before connection to cleaning sockets
  • Flush all beer out of lines with clean, cold, fresh water – starting with fob detectors
  • Mix a fresh mix of Greene King’s recommended line cleaner, PCD (order from K+N) to the correct strength – which is
    • 1:40 = 25mls/litre
    • Or 250mls/10 litres
    • Or 750mls/30 litres
    • Or 1 litre/40 litres
    • Or 25 litres/50 litres
    • If using an alternative brand of line cleaner, mix to the correct strength as indicated on the instructions on the product label
  • Fill Fob detectors with correct strength diluted line cleaner, then pull through to the dispense taps
  • Soak lines for 10 minutes, agitate detergent through fob detector and totally refill each line with fresh detergent
  • Soak lines for another 10 minutes, agitate detergent through fob detector and totally refill each line with fresh detergent
  • Soak lines for a final 10 minutes, agitate detergent through fob detector and totally refill each line with fresh detergent
  • Rinse cleaning bottle and fill with clean, cold, fresh water
  • Remove detergent from fob detectors with plenty of fresh water
  • Remove detergent from beer lines by volume then flush through each line with a further 10 litres of water

 

Secondly – To purge lines of fluid

  • Empty cleaning bottles of any liquid, connect as for standard line clean
  • Make sure fob detectors float release buttons are set to release the float
  • Purge all liquid out of the fob detectors by using the priming buttons
  • Open all taps at the bar and purge all liquid out of the lines, until mostly air comes out.
  • Placed cleaned spouts back onto correct taps
  • Remove keg coupler from cleaning socket and dry out sockets and couplers with ‘blue roll’
  • Place couplers onto cleaning socket for storage
  • Ensure all beer coolers and dispense gas system are switched OFF.

 

Shut Down ALL Cask Beer Lines - Process

 

To shut down all cask ale lines in a pub.

IMPORTANT – Lines should be cleaned first then purged of liquid.

Firstly - Clean lines to correct practise, which is

  • Remove all sparklers to beer engines and clean separately
  • Adhere to COSHH regulations when line cleaning - wear protective clothing
  • Disconnect lines to casks, and remove tap washers/hop filters (to be cleaned separately)
  • Flush all beer out of lines with clean, cold, fresh water – including fob detectors (if fitted)
  • Mix a fresh mix of Greene King’s recommended line cleaner, PCD (order from K+N) to the correct strength – which is
    • 1:40 = 25mls/litre
    • Or 250mls/10 litres
    • Or 750mls/30 litres
    • Or 1 litre/40 litres
    • Or 25 litres/50 litres
    • If an alternative brand of line cleaner is in use , mix to the correct strength as indecated on the instructions on the product label
  • Fill fob detectors(if fitted)with correct strength diluted line cleaner, then pull through to the beer engines at the bar
  • Soak lines for 10 minutes, agitate detergent through fob detector(if fitted) and totally refill each line with fresh detergent
  • Soak lines for another 10 minutes, agitate detergent through fob detector(if fitted) and totally refill each line with fresh detergent
  • Soak lines for a final 10 minutes, agitate detergent through fob detector(if fitted) and totally refill each line with fresh detergent
  • Rinse cleaning bottle/buckets and fill with clean, cold, fresh water
  • Remove detergent from fob detectors(if fitted) with plenty of fresh water
  • Remove detergent from beer lines by line volume then flush through each line with a further 10 litres of water

 

Secondly – To purge lines of fluid

  • Empty cleaning bottles/buckets of any liquid, place lines in these
  • Make sure fob detectors(if fitted) float release buttons are set to release the float
  • Purge all liquid out of the fob detectors(if fitted) by using the priming buttons
  • Keep pulling beer engines at the bar until air is coming out of spouts
  • Placed cleaned sparklers back onto beer engines
  • Connectors in the cellar should be placed in clean dry buckets or suspended in the air – They should NOT be left on the cellar floor
  • All APC coolers should be switched off.

 

Recommission Lines after any period of close down - 

Process

 

Before re-connecting any lines that have been subject of a close down completed using Greene King guidance, lines must be cleaned following correct practise and process as below.

The Do’s and Don’ts

Do

  • Adhere to COSHH (Control of Substances Hazardous to Health) regulations when line cleaning
    • Always wear protective clothing (Goggles, Gloves and an Apron) when handling or using chemicals
    • Display signs at the bar that line cleaning is in progress
  • Have the COSHH data sheet available for the recommended line cleaner
  • Complete a COSHH risk assessment for the use of the recommended line cleaner
  • Store chemicals using manufacturers recommended method
  • Use a fresh mix of beer line cleaner for line cleaning
  • Use a measuring jug to mix line cleaner to the correct strength
  • Inform all staff that line cleaning is in progress
  • Use only freshly mixed detergent when line cleaning
  • Allow enough time for line cleaning, at least 2-31/2 hours (dependant on number of lines)
  • Know the volume of each line
  • Store cleaning bottles inverted between use
  • Adhere to correct process steps

Don’t

  • Clean lines with beer line cleaner when open
  • Have beer line cleaner in any lines when open
  • Re-use line cleaner from a previous clean to clean lines
  • Use line cleaner either too strong of too weak
  • Leave beer line cleaner in lines for longer than 1 hour
  • Leave water in any beer lines
  • Leave water in cleaning bottles or buckets
  • Mix any chemicals together

 

Line Cleaning

Keg Line Cleaning Process Steps

  • Inform staff that cleaning is in progress.
  • Display ‘DANGER line cleaning in progress’ notices in appropriate place.
  • Remove all dispense tap spouts and sparklers and clean separately
  • Attach Keg couplers to cleaning sockets
  • Fill the cleaning bottle with clean fresh water, turn on the gas supply to the cleaning gas pump
  • Fill all beer lines with clean, cold, fresh water – don’t forget the fob detectors
  • Mix a fresh mix of recommended line cleaner to the correct strength, as indicated on the instructions on the line cleaner container
  • Fill fob detectors with diluted line cleaner, then pull through to the dispense taps
  • Soak lines for 10 minutes, agitate detergent through fob detector and refill each line with fresh detergent
  • Soak lines for another 10 minutes, agitate detergent through fob detector and refill each line with fresh detergent
  • Soak lines for a final 10 minutes, agitate detergent through fob detector and refill each line with fresh detergent
  • Rinse cleaning bottle and fill with clean, cold, fresh water
  • Flush detergent from fob detectors
  • Flush detergent from beer lines then pull through each line with a further 10 litres of water
  • Replace cleaned spouts and sparklers on the correct dispense taps
  • Disconnect keg couplers from cleaning sockets and connect to the correct keg
  • Pull product through to dispense taps and check product QUALITY (Clarity, Aroma Taste and Temperature)

 

Cask Line Cleaning Process Steps

  • Inform staff that cleaning is in progress.
  • Display ‘DANGER line cleaning in progress’ notices in appropriate place.
  • Remove all beer engine sparklers from spouts and clean separately
  • Drop all cask lines in a cleaning bottle/bucket filled with clean, cold fresh water
  • Fill the lines with clean, cold, fresh water – don’t forget the fob detectors if fitted
  • Mix a fresh mix of recommended line cleaner to the correct strength, as indicated on the instructions on the line cleaner detergent container, in ideally a stainless steel bucket or keg line cleaning bottle
  • Pull through diluted line cleaner to the beer engines - don’t forget the fob detectors if fitted
  • Soak lines for 10 minutes, refill each line with fresh detergent, agitate detergent through fob detector if fitted
  • Soak lines for another 10 minutes, refill each line with fresh detergent, agitate detergent through fob detector if fitted
  • Soak lines for a final 10 minutes, refill each line with fresh detergent, agitate detergent through fob detector if fitted
  • Rinse bucket or cleaning bottle and fill with clean, cold, fresh water
  • Flush detergent from beer lines then pull through each line with a further 10 litres of water - don’t forget the fob detectors if fitted
  • Replace cleaned sparklers on the beer engine spouts
  • Reconnect lines to cask taps using a clean tap washer or hop filter
  • Pull product through to dispense taps and check product QUALITY (Clarity, Aroma Taste and Temperature
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